Most support teams spend the majority of their day on a small set of repetitive questions — order status, returns, refunds. An AI agent, scoped tightly and guardrailed, can resolve that repetitive majority across every channel while escalating the genuinely hard cases to a person with full context.
The result is faster responses, less burnout, and a team that spends its time on the 30% that actually needs a human. Here is how we approach it.
They shipped a working agent in the first month. By the third, it ran most of our inbox.
— Head of CX · sample