Privacy Policy and How We Use Your Data

FIMMDIGITAL INC. ("FIMM", "we"), an Ontario corporation (Corporation No. 1001656124), registered office at 27 New Hampshire Court, Brampton, Ontario L6S 0B9, Canada. This policy explains what we collect through fimmdigital.com, why, who else handles it, and how to reach us about it.

Information we collect

Contact form. Your name, email, phone number, company and message. To block spam we also record your IP address, your browser's user-agent string and how long the form took to fill in.
Chat assistant. The messages you type, the assistant's replies, and a random session ID stored in your browser so the conversation survives a page reload. If you ask for a callback, the phone number or email you give us.
Analytics. Google Analytics records the pages you visit, how you arrived, your device and browser type, and your approximate location (derived from your IP address).
Site statistics. Our own server counts page views, the type of device (mobile, tablet or desktop), the country your IP address belongs to, how you arrived (search engine, link or campaign tag), and when a form is started or a main button is clicked. These counts use no cookies and are not shared with anyone. We do not store your IP address for this: it is used once to look up the country and to make a visitor code that changes every day, so visits cannot be linked from one day to the next. The country lookup uses IP Geolocation by DB-IP, licensed under CC BY 4.0. We keep these counts for 180 days.
Server logs. Our web server logs each request, including your IP address, for security and troubleshooting.

How we use it

We use your information to reply to your enquiry, prepare a proposal, deliver our services, keep the site secure and understand which pages are useful. We do not sell or rent your personal information, and we do not use it for automated decisions that have legal or similarly significant effects on you.

AI chat assistant

The chat assistant ("Izza") is software, not a person. To answer you, it sends your message and relevant passages from our own website to Anthropic, whose Claude model writes the reply. Anthropic processes this data in the United States. The search that picks those passages runs on our own server. We store conversations so the chat can continue where you left off and so our team can check answer quality and follow up on callback requests. Please don't share sensitive information (health, financial account numbers, passwords) in the chat.

Cookies and similar technologies

Necessary: a session cookie and a security token that protect the contact form. The site does not work properly without them.
Analytics (optional): Google Analytics cookies (_ga, _ga_*). They are set only if you choose Accept in the cookie banner. Until then Google Analytics does not load at all. You can change your choice at any time with the "Cookie settings" link at the bottom of every page.
Your choices: the chat assistant stores its session ID and open/closed state, and the site stores your cookie choice, in your browser's local storage.

Who else handles your information

We share personal information only with providers that help us run the site and our business, only for that purpose, and under their data-protection terms:

Google Cloud hosts the website and its database.
Google Workspace delivers our email, including enquiry notifications and replies.
Google Analytics measures site usage.
Anthropic generates the chat assistant's replies.
WhatsApp (Meta) handles the conversation if you choose to message us through the WhatsApp button.

We may also disclose information where the law requires it.

Where your information is stored

Our servers are in the United States (Google Cloud, Iowa), and Google and Anthropic may process data in the United States. Your information may therefore be accessible to courts and authorities there under US law. We choose providers that protect personal information to a standard comparable to Canadian law.

How long we keep it

We keep enquiries, callback requests and chat conversations for as long as we need them to respond to you, work with you and keep our business records. Application error logs are deleted after 14 days. Google Analytics keeps its data for the retention period set in our Google Analytics account. You can ask us to delete your information at any time (see Your rights below).

Email

We email you only about the enquiry you sent us. We will not add you to a marketing list without your express consent, and any marketing email we send will identify us and include a working unsubscribe link, as Canada's Anti-Spam Legislation (CASL) requires.

Your rights

You can ask to see the personal information we hold about you, correct it, have it deleted, or withdraw your consent to our using it. We answer within 30 days. Residents of Quebec and of US states with privacy laws, such as California, have these same rights, and we do not sell or share personal information for cross-context behavioural advertising. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or your local privacy regulator.

Privacy Officer

FIMM has designated a Privacy Officer who is accountable for how we handle personal information. You can reach them at info@fimmdigital.com, or by mail to the registered office above.

Changes

If we change this policy we will update the date below. Significant changes will also be noted on this page.

Last updated: October 4, 2026 · FIMMDIGITAL INC., Ontario, Canada