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Tier 1 · front door

AI automation that runs the busywork.

We build the agents and workflows that quietly handle the repetitive work — support, qualification, back-office ops — with guardrails and a human in the loop where it counts.

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In short

AI automation is the use of AI agents and workflows to run repetitive business work — customer support, lead qualification and back-office operations — with guardrails and human escalation. FIMM designs, builds and manages these systems so they resolve the routine majority automatically while routing genuine edge cases to your team.

What we build

What we build.

A

Customer support agents

Always-on agents that resolve the repetitive 70% — WISMO, returns, FAQs — across chat, email, and your help desk, escalating the hard cases to a person with full context.

B

Sales & lead automation

Qualifiers that score, route, and reply to inbound in seconds, book demos from the same traffic, and keep your CRM clean without manual data entry.

C

Back-office workflow bots

The internal grind — invoice handling, data reconciliation, report generation, ticket triage — automated end to end and watched for errors.

D

Internal knowledge systems

A private assistant trained on your docs, policies, and tools so your team gets correct answers instantly instead of digging through wikis.

How it ships

Scoped, guardrailed, owned.

Automation only earns trust if it's reliable. Here's how we keep it that way.

01

Scope

Pick one workflow with a clear before/after metric.

02

Build

Ship a working agent in weeks with guardrails and escalation.

03

Deploy

Gradual rollout, watched accuracy, tuned against the old way.

04

Manage

Retainer keeps it accurate as your business changes.

70%
of support automated
2 WKS
fastest to first live agent
24/7
always-on, escalated
Frequently asked

Common questions.

What kinds of tasks can you actually automate with AI?
We build customer support agents, lead qualification, and back-office workflows — answering common questions, routing enquiries, processing forms, and updating your systems. Each runs with guardrails and human escalation so it stays reliable.
Will AI automation replace my team?
No. We automate the repetitive, high-volume work so your team spends time on the decisions that need human judgment. Anything ambiguous is escalated to a person rather than guessed at.
How do you stop the AI from giving wrong or "hallucinated" answers?
Every agent is scoped to your own knowledge sources, with confidence thresholds and guardrails. Low-confidence cases route to a human, and you get an audit trail of what was answered and why.
How long does a typical automation project take?
Most first workflows ship in a few weeks. We start with one high-value workflow, prove it in production, then expand — rather than a risky big-bang rollout.
Do you work with businesses in the US and Canada?
Yes. FIMM is Canadian-incorporated and works with startups and businesses across both the US and Canada, including handling Canadian data requirements like PIPEDA.
More services

Explore what else we build.

02

Web & SaaS

Customer portals, dashboards, and internal tools built to ship in weeks and scale cleanly.

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03

Mobile Apps

Native-feeling iOS and Android products, from prototype to store — backend included.

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04

AI Visibility & GEO

Get cited and recommended by ChatGPT, Perplexity, Claude and Google AI Overviews — not just ranked in classic Google.

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Let's build
something.

// A 30-minute call · one problem worth solving · a straight answer on fit

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