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AI Automation

AI automation that runs the busywork.

We build the agents and workflows that quietly handle the repetitive work (support, qualification, back-office ops) with guardrails and a human in the loop where it counts.

From $499 setup + $199/mo

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In short

AI automation is the use of AI agents and workflows to run repetitive business work, such as customer support, lead qualification and back-office operations, with guardrails and human escalation. FIMM designs, builds and manages these systems so they resolve the routine majority automatically while routing genuine edge cases to your team.

Support agents Lead qualification Back-office workflows Help-desk integration Human hand-off
What we build

What we build.

A

Customer support agents

Always-on agents that handle the repetitive questions — WISMO, returns, FAQs — across chat, email, and your help desk, escalating the hard cases to a person with full context.

B

Sales & lead automation

Qualifiers that score, route, and reply to inbound in seconds, book demos from the same traffic, and keep your CRM clean without manual data entry.

C

Back-office workflow bots

Invoice handling, data reconciliation, report generation and ticket triage, automated end to end and watched for errors.

D

Internal knowledge systems

A private assistant trained on your docs, policies, and tools so your team gets correct answers instantly instead of digging through wikis.

E

Human hand-off and review

Every agent knows its limits. Low-confidence answers, sensitive topics and anything you flag go to a person with the full conversation attached, and you can review what the agent said and why.

F

Reporting you can act on

A simple view of what was handled automatically, what was escalated and where answers fell short, so you can see whether the automation is paying for itself.

How it ships

Focused, guardrailed, owned.

An agent only earns trust if it's reliable. Here's how we keep it that way.

01

Map

Pick one workflow with a clear before/after metric.

02

Build

Ship a working agent in weeks with guardrails and escalation.

03

Deploy

Gradual rollout, watched accuracy, tuned against the old way.

04

Manage

Retainer keeps it accurate as your business changes.

At a glance

What you can count on.

24/7
always-on, with human hand-off
2 WKS
our fastest first live agent
3 channels
chat, email and your help desk
Frequently asked

Common questions.

What kinds of tasks can you actually automate with AI?
We build customer support agents, lead qualification, and back-office workflows that answer common questions, route enquiries, process forms and update your systems. Each runs with guardrails and human escalation so it stays reliable.
Will AI automation replace my team?
No. We automate the repetitive, high-volume work so your team spends time on the decisions that need human judgment. Anything ambiguous is escalated to a person rather than guessed at.
How do you stop the AI from giving wrong or "hallucinated" answers?
Every agent is limited to your own knowledge sources, with confidence thresholds and guardrails. Low-confidence cases route to a human, and you get an audit trail of what was answered and why.
How long does a typical automation project take?
Most first workflows ship in a few weeks. We start with one high-value workflow, prove it in production, then expand, rather than risk a big-bang rollout.
Do you work with businesses in the US and Canada?
Yes. FIMM is Canadian-incorporated and works with startups and businesses across both the US and Canada, including handling Canadian data requirements like PIPEDA.
What does an AI automation project cost?
AI agents start from $499 setup plus $199 a month, month-to-month, cancel anytime. Model and messaging usage are third-party costs and are billed separately.
Which tools and platforms do you work with?
We connect to the help desks, CRMs, inboxes and databases you already use, and build on n8n, Make.com or Zapier, or in custom code when a workflow needs it. You keep the accounts and the data.
What do we need to provide to get started?
Access to the tools and data the workflow touches, a few examples of good and bad outcomes, and one person on your side who knows the process. We handle the build, testing and rollout.
How is customer data protected?
Agents read only the sources you approve, through accounts with the minimum access they need. We tell you which AI provider processes the data and where it is hosted, so you can meet your obligations under PIPEDA or US state privacy laws.
Proof

See it in a real build.

Case study BNC Publishing From websites and an AI-driven CRM to GCP/AWS infrastructure and managed email, FIMM runs BNC Publishing's entire technology backbone. Read the case →
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Let's build
something.

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