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AI Voice Agents

Every call answered. Every lead logged.

Most businesses miss a meaningful share of their calls — and most callers who hit voicemail don't call back, they call the next result. A voice agent answers instantly, books the appointment and writes it all down.

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In short

An AI voice agent is software that answers your business phone with a natural voice — it greets callers, answers questions, qualifies leads, books appointments into your calendar and logs everything to your CRM. FIMM builds voice agents on platforms like Vapi and Retell, connected to your calendar and CRM through the same automation layer we build for clients like Fresh Box. It answers on the first ring, around the clock, and hands the caller to a human the moment one is needed.

Vapi Retell AI receptionist Appointment booking Twilio CRM logging
What we build

What we build.

A

AI receptionists

Answers with your greeting, handles the questions you get forty times a week — hours, pricing, directions — and takes structured messages for everything else.

B

Appointment booking agents

Connected to your real calendar. Callers book, reschedule and cancel by talking — no app, no hold music, no double bookings.

C

Lead qualification agents

Asks your qualifying questions, scores the caller, pushes the summary to your CRM and alerts your team while the lead is still warm.

D

After-hours & overflow coverage

Take the calls your team can't — nights, weekends, lunch rushes — instead of sending revenue to voicemail.

E

CRM & workflow integration

Every call transcribed, summarized and logged. Follow-up sequences fire automatically — this is where a voice agent stops being a toy and becomes a system.

F

Human handoff

Clean escalation rules: the agent transfers to a person for anything sensitive, complex or simply when the caller asks. No trapping people in bot loops.

How it ships

Scoped, guardrailed, owned.

Automation only earns trust if it's reliable. Here's how we keep it that way.

01

Script

We learn how your best person answers the phone and design the agent's voice, greeting and boundaries around it.

02

Build

Agent built on Vapi or Retell, wired to your number, calendar and CRM, tested against real call scenarios.

03

Pilot

Start on after-hours or overflow calls. You read every transcript and we tune before it takes the front line.

04

Run

Monthly monitoring and tuning — call quality reviewed, prompts refined, new scenarios added as they come up.

At a glance

What you can count on.

First ring
every call answered, 24/7
Vapi · Retell
built on proven voice platforms
CRM-logged
every call transcribed & filed
Frequently asked

Common questions.

What is an AI voice agent?
Software that answers your phone with a natural human-sounding voice. It can answer questions, qualify leads, book appointments into your calendar and log the whole call to your CRM — 24/7, on the first ring, with a clean handoff to a human when needed.
Will callers know they're talking to an AI?
Modern voices are close to human, but we don't build agents that pretend. The agent can introduce itself as an assistant — callers mostly care that they got an answer and a booking instead of voicemail.
Can the AI receptionist book appointments into my calendar?
Yes — that's usually the whole point. The agent connects to Google Calendar, Calendly, GoHighLevel or your booking system, offers real open slots and confirms by SMS or email.
What does an AI voice agent cost to run?
Two parts: a one-time build, and platform run costs that are typically a fraction of a dollar per call minute across Vapi or Retell. For most businesses that's far less than a missed customer — we'll show you the real math for your call volume before you commit.
What happens when a call is too complex for the AI?
It transfers — to your phone, your team or a callback queue — and sends the transcript with it so nobody repeats themselves. We define the escalation rules with you before it ever takes a live call.
Can it handle after-hours calls only?
Yes, and that's how we suggest starting: after-hours and overflow first, where today you're getting nothing but voicemail. Once the transcripts earn your trust, widen its shift.
Proof

See it in a real build.

Case study Fresh Box FIMM became Fresh Box's end-to-end product and automation partner: web, app, CRM, and the AI agents that run the repetitive work. Read the case →
More services

Explore what else we build.

01

AI Automation

Support agents, lead qualification, and back-office workflows that run themselves — guardrailed, with human escalation.

Explore →
02

Web & SaaS

Customer portals, dashboards, and internal tools built to ship in weeks and scale cleanly.

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03

Mobile Apps

Native-feeling iOS and Android products, from prototype to store — backend included.

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Let's build
something.

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